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RETURN POLICY

Returns / Exchanges

We have a return policy of 14 calendar days as from the date of delivery by bPost. If these 14 calendar days have gone by, unfortunately we can’t offer you a refund or exchange.

A. Return

To be eligible for a return, following conditions need to be met:

  • Your item must be (i) unused and (ii) in the same condition that you received it
  • Your item needs to be in the original packaging.
  • A written notification needs to be send, within 14 calendar days after the date of delivery of the goods, to info@bilishop.be

Please note that only regular priced items may be refunded, unfortunately sale items cannot be refunded.

In order to apply for the return procedure following steps need to be followed:

  1. You inform us as soon as possible, but within 14 calendar days after the date of delivery, that you wish to return the goods. This notification needs to be in writing and send to info@bilishop.be.
  2. You return the goods unused, undamaged and in the same condition as you received them in the original package back to us. Together with the original proof of purchase, this needs to be send to

BILI – MMIQ BVBA
Ryckmansstraat 9
2020 Antwerpen
Belgium

  1. Once your return is received and inspected, we will send you an email to notify of the approval or rejection of your refund.
  2. If your return has been approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  3. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bilishop.be.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

B. Exchanges

We only replace / exchange items if they are defective, damaged or have been ordered in the wrong size.  If you need to exchange it for the same item, following steps need to be followed:

  1. You inform us as soon as possible, but within 14 calendar days after the date of delivery, that you wish to exchange the goods. The notification needs to be in writing and send to info@bilishop.be including the size of the same item that you would like to receive.
  2. You return the item unused, undamaged and in the same condition as you received it in the original package back to us. Together with the original proof of purchase, this needs to be send to

BILI – MMIQ BVBA
Ryckmansstraat 9
2020 Antwerpen
Belgium

  1. Once your return is received and inspected, we will send you an email to notify of the approval or rejection of your exchange.
  2. If your exchange has been approved, then you will receive the replacement good a couple of days later.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Shipment

We currently ship to Belgium and the Netherlands

For orders below €60, we charge an additional cost of € 5.45 . Every order above €60 will be shipped free of charge

Delivery

Except if mentioned otherwise on the website, orders will be delivered within 6 – 5 working days as from the date of purchase.

Goods will also be delivered by bPost.